Refund Policy

At Gshockcasious, we want you to be completely satisfied with your purchase of our sports watches. This Refund Policy outlines the terms and conditions for requesting refunds, returns, and exchanges for products purchased through our website (gshockcasious.com). By placing an order with us, you agree to comply with this Refund Policy.

1. Eligibility for Refunds & Returns

To be eligible for a refund or return, your item must meet the following criteria:
  • The request is submitted within 30 calendar days from the date of delivery (as confirmed by the shipping carrier’s tracking information).
  • The product is in its original, unused condition, with all tags, packaging, and accessories intact (e.g., charging cables, user manuals, warranty cards).
  • The product is free from scratches, damage, or signs of wear and tear caused by improper use.
  • You provide a valid proof of purchase (e.g., order confirmation email, invoice number).
Customized or personalized sports watches (e.g., engraved models) are not eligible for refunds or returns unless they are defective or damaged upon delivery.

2. Defective or Damaged Products

If you receive a sports watch that is defective, malfunctioning, or damaged during shipping, please contact us immediately at [email protected] within 7 calendar days of delivery. To process your claim:
  • Provide your order number, photos/videos of the defective/damaged product, and a detailed description of the issue.
  • We may request you to return the defective item for inspection (we will cover the return shipping cost for valid defective claims).
  • Upon verification of the defect or damage, we will offer you a choice of: a full refund, a replacement watch of the same model, or store credit for the purchase amount.

3. Refund & Return Process

To initiate a refund or return, follow these steps:
  1. Submit a Request: Contact our customer support team at [email protected] with your order number, product name/model, and reason for the refund/return. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  2. Package the Item: Securely package the product with all original tags, packaging, and accessories. Clearly mark the RMA number on the outside of the package (failure to include the RMA number may result in delayed processing or rejection of your return).
  3. Ship the Item: Ship the package to the address provided in the RMA instructions. You are responsible for the return shipping cost unless the return is due to a defective product or our error (e.g., wrong item shipped).
  4. Inspection & Processing: Once we receive and inspect your returned item (typically 3-5 business days after delivery to our warehouse), we will verify its eligibility for a refund. If approved, we will process your refund within 5-7 business days.

4. Refund Methods & Timing

Refunds will be issued using the same payment method you used for the original purchase. Please note the following timing for refund processing:
  • Credit/Debit Card: Refunds may take 3-10 business days to appear in your account, depending on your card issuer’s processing times.
  • PayPal: Refunds are typically processed within 1-3 business days and will appear in your PayPal account balance.
  • Store Credit: If you opt for store credit, it will be issued immediately after your return is approved and sent to your email address (valid for 12 months from the issue date).
We do not refund shipping costs for standard orders, except in cases where the return is due to our error or a defective product.

5. Non-Refundable Items & Exceptions

The following are non-refundable, and we reserve the right to reject returns that do not meet our eligibility criteria:
  • Products returned after the 30-day eligibility period.
  • Products that are used, damaged, or missing original packaging/accessories.
  • Customized or personalized products (unless defective).
  • Gift cards or store credit.
  • Products purchased from third-party retailers (please contact the original retailer for their refund policy).
If we determine that a returned item is ineligible for a refund, we will notify you and offer to ship the item back to you (you will be responsible for the return shipping cost).

6. Exchanges

We currently offer exchanges only for defective products or if you received the wrong item. For size, color, or model exchanges (non-defective), please initiate a return for a refund and place a new order for the desired item.

7. International Returns

For international orders (outside the country of our warehouse), you are responsible for all return shipping costs, customs fees, and duties. We recommend using a trackable shipping service for international returns, as we are not liable for lost or delayed packages.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically before making a purchase.

9. Contact Us

If you have any questions, concerns, or need assistance with a refund or return, please contact our customer support team at:
Email: [email protected]
Website: gshockcasious.com
We aim to respond to all refund/return inquiries within 2 business days and resolve issues promptly to ensure your satisfaction.