Shipping Policy

This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products (collectively, "Products") purchased from Gshockcasious (gshockcasious.com, "we," "us," or "our"). By placing an order with us, you acknowledge and agree to the terms set forth below.

1. Order Processing Time

We strive to process and prepare all orders for shipment within 1-3 business days from the date of order confirmation. Business days exclude weekends and public holidays. Processing delays may occur during peak seasons (e.g., holidays, sales events) or due to incomplete order information, in which case we will notify you via email promptly.
Upon successful processing, we will send a shipping confirmation email to the address provided at checkout, which includes a tracking number and relevant carrier details to monitor your order’s progress.

2. Delivery Timelines

Once your order has been shipped, the estimated delivery time is 6-12 business days. This timeline applies to all orders worldwide, regardless of the destination, and is calculated from the date of shipment (not order placement).
Please note that delivery times are estimates only and not guaranteed. Delays may occur due to factors beyond our control, including but not limited to: customs clearance procedures, carrier disruptions, weather conditions, public holidays, or incorrect shipping information provided by you.
For international orders, customs clearance may add additional time to the delivery process, and we are not responsible for delays caused by local customs authorities.

3. Shipping Address & Accuracy

You are solely responsible for providing accurate, complete, and up-to-date shipping information (including street address, city, postal code, and contact number) at checkout. We will not be liable for delayed, lost, or undelivered orders resulting from incorrect or incomplete shipping details.
If you need to modify your shipping address after placing an order, please contact our customer support team at [email protected] immediately. We can only accommodate address changes if the order has not yet been shipped; once shipped, we cannot alter the delivery address.

4. Order Tracking

All shipped orders include a tracking number, which will be sent to you via email once your order leaves our warehouse. You can use this tracking number to check the status of your delivery directly through the carrier’s website.
If your tracking information shows that your order has been delivered but you have not received it, please first check with your local carrier, neighbors, or building management (for apartment dwellers) as packages may be left in a secure location. If you still cannot locate your order, contact us within 7 business days of the reported delivery date to initiate an investigation.

5. Undelivered & Returned Orders

If an order is returned to us due to an invalid address, unclaimed delivery, or failure to pay customs duties/taxes (for international orders), we will notify you via email upon receipt of the returned package.
You may choose to have the order re-shipped (you will be responsible for any additional shipping costs) or request a refund. Refunds for returned orders will exclude any original shipping costs and may be subject to a restocking fee if the product’s packaging is damaged or the product shows signs of handling.

6. Shipping Restrictions

We currently ship to most countries worldwide. However, we reserve the right to refuse shipping to certain destinations due to legal restrictions, import regulations, or logistical challenges. If we are unable to ship to your selected destination, we will notify you promptly and process a full refund for your order.
It is your responsibility to ensure that the Products you purchase comply with the import regulations and laws of your destination country. We are not liable for orders seized or detained by customs authorities due to non-compliance with local regulations.

7. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier partnerships, or legal requirements. Any material changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and placement of orders after such changes constitute your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or need assistance with shipping-related issues (e.g., tracking, delivery delays, address changes), please contact our customer support team at:
Email: [email protected]
Website: gshockcasious.com
We aim to respond to all shipping inquiries within 2 business days and resolve issues promptly to ensure a smooth delivery experience.